Survey Methodology

Quicken Health’s Ohio Healthcare Survey was fielded by Decipher research in September 2009. It was based on answers from 1,000 adults in the state of Ohio. In order to qualify, respondents had to live in Ohio and have visited a medical doctor in the past 24 months.

Growing Concern

  • 72% of Ohio residents are somewhat to very concerned about managing their healthcare bills for themselves and their families
  • 58% of Ohio residents are MOST concerned with healthcare cost
  • 43% of Ohio residents believe healthcare costs have drastically increased in the last year
  • When asked how they feel about their medical statements, 50% of Ohio residents said they cannot afford to pay the bills

Escalating Problem

  • 56% of Ohio residents feel confused about medical jargon or codes on their medical bills
  • 31% of Ohio residents wait until at least 2 weeks before paying a bill after receiving it
  • 74% of Ohio residents who do not open their medical mail (bills and explanation of benefits) immediately upon receiving them do so because they know it is a bill, so they leave it alone
  • 68% of Ohio residents still pay their bill by paper check
  • When asked which of the following bills (out of mortgage/rent, medical, credit card and auto) in the last 12 months have gone 90 days past due or have been sent to claims, 26% of Ohio residents said medical bills

How Intuit Can Help

  • 67% of Ohio residents would use a product that would help them understand their bill and the amount owed
  • 66% of Ohio residents believe Intuit can create a product that could help them understand and make better decisions about their healthcare finances

Ohio residents are concerned about managing healthcare bills for themselves and their families

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How Ohio residents feel about their medical bills

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How Ohio residents believe healthcare costs have changed in the past year

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How Ohio residents pay their medical bills

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